Frequently Asked Questions
Thank you for taking the time to browse our site. Our goal is to make your shopping experience a pleasurable and enjoyable one. We have outlined below the most common types of questions we are asked. If you have a question that is not covered below please feel free to email one of our customer service representatives on service@iwantthat.co.nz - we'll try our best to answer it for you!
Returns InformationGift VouchersHow do I redeem a Gift Voucher? How do I purchase Gift Vouchers? About I Want ThatDo you have a 'bricks and mortar' shop we can visit? Orders/Delivery InformationHow does the order process work? What does 'In Stock Now' with the green tick mean? Wishlist HelpReturns InformationWhat is your Returns Policy?We will bend over backwards (…really, we only employ contortionists in customer service!) to keep our valued customers happy. Simply email or live-chat us within 30 days of receiving your purchase, Back To Top Gift VouchersHow do I redeem a Gift Voucher?You will receive an email from us containing a link to activate your Gift Voucher. This email will contain details about who purchased the voucher for you and may even contain a message from them. If you have received a gift card in the mail, the card will include a unique code and the iQ Toys website address where the code can be entered to activate the gift voucher. Back To Top How do I purchase Gift Vouchers?Simply type "eGift" or "vouchers" in the product search box at the top of the screen. A product called "Gift Voucher $10" will be displayed. To send a Gift Voucher for $100 type "10" in the quantity box that appears alongside the 'Add to Cart' button. Clicking the 'Add to Cart' button will then add 10x Gift Vouchers of $10 each to your shopping cart. Follow the normal steps to proceed with your order through the checkout pages. Back To Top Do you have Gift Vouchers?Yes we do! We offer you the ability to send an electronic gift voucher "eGift" voucher as well as a gift card sent by snail mail. The advantage of the electronic eGift voucher is its fast (in most cases your recipient will receive it within 1-2 hours!). Back To Top About I Want ThatDo you have a 'bricks and mortar' shop we can visit?Yes! You can visit our warehouse/showroom at the following address: Back To Top How can we contact you?You can phone us from Monday to Friday (9am-5pm) on 07-928 1226 Back To Top Who is I Want That?We’re a small but hard case team who aim to deliver an excellent standard of personalised customer service with a smile (really we are smiling at the other end of the computer). Based in sunny Tauranga New Zealand we're always looking for an excuse to check out the beach at Mount Maunganui but unfortunately sand and computers don't mix well! Back To Top Orders/Delivery InformationHow does the order process work?1. When you see an item you want to buy, click on the "Add to Cart" button. This places the item in an electronic shopping cart which is summarised at the top right hand corner of the website. Back To Top What does 'In Stock Now' with the green tick mean?Products that have a green tick with the text 'In Stock Now' are currently in stock in our huge Mount Maunganui warehouse and able to be dispatched immediately to you. If you order before midday then they will be dispatched to you later that same day. Often, you will receive them the following morning! Back To Top How much is shipping?We charge a flat rate of $4.99 for orders of under $75 in value. If your order is for $75 or more then shipping is FREE! Back To Top How do I track my order?When our goods are dispatched you will receive an email confirming the dispatch of your order. This email will contain details on how you can track the progress of your order through the website of the courier company delivering your order. You can also log into your account and view your order at any time to receive the courier ticket number. If for any reason you are concerned with the progress of your order please feel free to live chat our customer service staff or to phone/email us for an urgent update. Back To Top Do you ship overseas?Yes we ship to most overseas locations but often we will request that the item be sent to a business address to reduce the risk of fraud and theft. If you are wanting an item sent overseas, please live chat, phone or email us for a freight quotation and instructions on how to proceed with your order. As we are able to deduct the cost of Goods & Services Tax (GST) which is not charged on overseas orders the freight charge is quite reasonable. Back To Top Do you giftwrap?Yes! We use premium quality giftwrap but charge $2.99 per item for this service as a cost recovery. This option can be selected at the checkout. Back To Top Wishlist HelpHow do I setup a Wishlist?When you click the small image for any product in our range, a larger image is displayed with more information about the product. If you are logged into your account you will notice that there are two tabs near the product price information. Click on the tab that says 'Show Wishlist Buttons'. A drop down selector box appears allowing you to select which wishlist you would like to add the item to (only if you have multiple active wishlists). After selecting the wishlist you would like to add the item to click the 'Add to Wishlist' button to add the product to your wishlist. The page will refresh and the item will be added to your wishlist. Click on the 'Wishlist' text in the account options box the very top of the screen if you would like to view the item in your wishlist. Back To Top |
I Want That is part of the 
LeftBrain Group of webstores.